Order, delivery & return shipment
1. shopping cart
Select the products you wish to order by clicking on the “Add to cart” button. This will place your selection in the shopping cart. You can change this selection at any time until your order is sent by clicking on the box “waste basket” or by canceling the order process. By clicking the button “Continue to checkout” you get to the order process. There you can order with or without customer account.
2. order with customer account
If you register at www.sauerundtroeger.de, you will be able to shop faster. Because you enjoy the advantage of having to enter your customer data only once. You can conveniently manage your newsletter and have the possibility to save the shopping cart automatically in case you have to interrupt your purchase. If you would like to use these and other advantages immediately, you can register here at www.sauerundtroeger.de!
3. order without customer account
If you wish to order without a customer account, place your order in the shopping cart without logging in or registering. After clicking on “Continue to checkout” you will be asked to enter all data required to process your order.
By your order as a guest orderer you do without a fast order execution with further orders. In addition, there is then no overview of your order history. Sauer & Tröger will ask for and use your personal data as a guest customer exclusively for the processing of the order. After completion of your order, the data entered by you will be deleted. You will find further information on the confidentiality of your data under Data Protection Information.
4. select payment and shipping method
Choose your payment method and shipping method.
5. complete the order process
Before you complete the order process, please check your details and your product selection once again and adjust them if necessary.
Please read the General Terms and Conditions, the information on data protection and the cancellation policy carefully. You can only continue with the order if you accept it with a check mark. By clicking on the “Buy now” button, you send us your order and submit a legally binding offer. First we confirm the receipt of the order with an automatic e-mail (order confirmation). However, this does not represent a legally binding acceptance of the order by us. A contractual relationship only comes about with our written order confirmation, which we send you in writing (letter) or electronically (fax or e-mail). A contractual relationship is also established by delivery of the goods. We are entitled to refuse acceptance of the order.
6. order and personal consultation
Sauer & Tröger is personally there for you for your order with expert advice and immediate delivery information. We look forward to receiving your message at the e-mail address firstname.lastname@example.org.
7. delivery period and delivery time
(a) The delivery period shall be the period between the date on which the consumer places the order and the date of delivery and, in the case of prepayment, the period between the date on which payment is received and the date of delivery.
We deliver immediately available articles within only 2 to 4 working days (Monday-Saturday) with the DHL package dispatch. There is no delivery on Sundays and public holidays. If the last day of the period falls on a Saturday, Sunday or on a public holiday recognised by the state at the place of delivery, the next working day shall take the place of the public holiday.
(b) The delivery time valid for your desired article will always be indicated directly on the respective article. So you can see at a glance when you can expect delivery. We will inform you immediately of any delays in delivery.
If an article is exceptionally not in stock or not immediately available and the delivery time is extended accordingly, it will be indicated separately on the respective product page.
8. our tip: shipment tracking
In DHL shipment tracking, you can view the delivery status of your orders at any time by clicking on a link (which we will send you by e-mail upon delivery).
If you do not enter a different address, your billing address will automatically be your delivery address. If you are already a customer, you can also enter your company or relatives as a fixed delivery address instead. Alternatively, you can – very flexibly – have any order delivered to any address within Germany.